Frequently Asked Questions
Everything you need to know about your ARCINA ORI experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all tags attached to be eligible for a refund or store credit.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for flexible installments.
Are your products ethically made?
At ARCINA ORI, we are committed to responsible manufacturing. We work closely with our production partners to ensure fair labor practices and high-quality craftsmanship in every piece.
Can I change or cancel my order?
Because we aim to process orders as quickly as possible, changes or cancellations can only be made within one hour of purchase. Please contact our support team immediately for assistance.